Reception
Our hotel has an open 24-hour reception, with 24-hour internal or external telephone access.
Air condition & Heating
All our rooms are equipped with an individual temperature setting for your comfort. Please use the wall mounted regulator to set the air conditioning. If you need any assistance or you have questions about the system please contact our Reception for help.
Airport
Kavala’s Airport is about 20km away from the hotel and it takes 20-30 minutes by car. If you would like us to arrange a taxi for an airport transfer the reception team is more than happy to help you in this matter.
Baby bed
We have some baby beds available, if you need one, please contact Reception.
Beds
A good night sleep is very important. For this reason our comfortable beds are equipped with 100% ant allergic pillows and duvets. There is also a soft blanket available in your main cupboard.
Breakfast
Is served in the Restaurant from 7.00-10.30 daily. We can provide you special packs for breakfast upon request.
Laptop or Tablet delivery
Tablet or laptop are available at an additional cost, please contact reception.
Business Centre
If you would like to send a fax or make a copy, please contact our Reception Team to assist you.
Car parking
The hotel garage is at your disposal free of charge upon availability. We would like to inform you that the hotel is not liable for cars or any objects left in the car!
Car rental
Please contact Reception for further information.
Check out
Check out time is 12.00 o’clock, noon. The Reception will assist you to store your luggage if you would like to spend more time in town before going to the airport. If you require a later check out or wish to extend your stay please contact Reception!
Credit Cards
We accept the following credit cards: American Express, MasterCard/Euro card, VISA. If you have questions in regards to payment methods please contact Reception!
“Do not disturb”
In case you do not wish to be disturbed, please leave the “Do not disturb” sign on the outside doorknob. if you do not want to receive any telephone calls, please inform the reception. Internal room-to-room calls cannot be prevented!
Housekeeping
Our Housekeeping team is at your service at all times. Should you require an extra towel, an extra pillow or an ironing board please let us know. For extra cleaning service of your Suite please also contact the Housekeeping team.
Internet
High speed internet connection is available in every room. If you experience any problems with your connection please contact Reception!
Iron/Ironing board
Please contact the reception if you wish to have delivered the iron and ironing board.
IT support
If you are having difficulties with your computer, internet connection, etc. please call Reception to helping you out
Laundry Service/Dry-cleaning
Laundry and Dry-cleaning Service is available every weekday day (Mon-Fri) except National Holidays.
Linen Change
We change the linen every 2nd night. If you wish to receive daily linen change, please call the Reception!
Lost & Found
All found items are stored in our Housekeeping department for 3 months. Please contact our Reception team if you are missing something.
Medical Service/ Pharmacy
If you require medical help please contact Reception. The nearest pharmacy is located in Venizelou Street. Please ask Reception for opening times and further assistance.
Meeting Room
There is a meeting room at your disposal. For reservation please contact our Reservations Manager (ext. 152)
Minibar
The minibar is replenished daily, all consumption will be charged to your room account. Please indicate your last day’s consumption at the front desk upon check-out.
Newspapers
Daily newspapers are at your disposal in the lobby and bar area.
Personal Hygiene
We have shaving kits, dental kits and lady sets available upon request. Simply call Reception and it will be brought to your room. If you need anything else please also contact our Reception team and they will be more than happy to assist.
Public Transport
Please contact Reception to get tickets for public transportation as well as a map of Kavala City.
Restaurant
Our Restaurant and Bar present local dishes and drinks, and are available at the following times: Breakfast: 7:00am – 10:30am, Dinner: 19:30pm – 21:30pm
Room Service
is available from 7:00 to 22:00. You can find the menu in the information folder. For orders please dial ext. 158.
Safe
All our rooms are equipped with an in- room safe. You find it in your main wardrobe. Please follow the instructions on the front side of the safe. The hotel does not take responsibility for any items not placed in the in-room safe.
Shopping in Kavala
To enjoy a shopping-tour through Kavala please contact Reception. Our team will provide you with all information about the most famous shopping-streets as well as shopping malls.
Smoking
Smoking is only allowed in designated areas.
Taxi
Please contact our reception team to order it for you
Television TV Channels
You can find news, music and movie channels.
Telephone numbers
All calls are subject to time and distance charge.
Wake up calls
Not to miss your early start in the day, let us wake you up in the morning. Please contact Reception to place your wake-up call.
Safety Information for guests
Procedure in the event of fire
Hotel Esperia is equipped with a fire alarm system. All our staffs are trained to deal with emergency situations quickly and efficiently. Smoke detectors are installed throughout the hotel as well as in the guestrooms. The hotel also has an electronic internal alarm system that constantly monitors the interior of the entire building and automatically passes any fire alarms onto the nearest Fire Brigade Station.
In case of emergency
We urgently request that you familiarize yourself with the location of the emergency exits, fire alarm system and fire extinguisher as well including the following Safety Instructions. Please take note of the Emergency Exit Plan which is located at your room’s entrance.
Please try to observe the points en route to your room:
Locate the nearest emergency exit to your room. Count and remember the number of doors between your room and that exit. Open the emergency exit door and take a look at the stairwell behind it. Locate the nearest fire alarm and fire extinguisher.
What to do if you notice fire:
If there is fire or smoke in your room, leave immediately. If you are in the corridor activate the nearest fire alarm. Alarm buttons are installed near every elevator. If possible, close all doors near the fire so that it cannot spread. The smoke proof doors in the corridors can be closed using the button next to them. Please do not take any personal risk, only attempt to put out small fires with the aid of an extinguisher, if safe to do so. In case of a large fire, leave building immediately. Please keep calm!
If you notice a fire, please remember the following points:
What to do if the alarm is given while you are in your room:
If you leave your room to go to the nearest emergency exit, please proceed as follows:
What to do if you cannot leave your room
Kindly help us to avoid fires:
Please refrain from smoking in bed and do not empty hot ash into the trash can.
Do not use your own cooking and heating appliances
Complaints Management
Give us your feedback or inform us about your complaints regarding our services by completing the guest care feedback form that you can find in your room or contact the reception for more info.
Thank you for your attention and assistance!
